Effective Date: 1st September 2024
At Barakh Corporation, we strive to provide exceptional digital marketing services at affordable prices. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with our services, please review our Refunds and Returns Policy to understand your rights and the procedures for requesting a refund.
1. Eligibility for Refunds
1.1 Services Provided
Refunds are available for digital marketing services purchased through our website, Barakh Corporation, under the following conditions:
- Service Not Rendered: If you have paid for a service that we have not yet provided or started, you are eligible for a full refund.
- Unsatisfactory Service: If the service delivered does not meet the specifications or expectations outlined in the initial agreement, you may be eligible for a partial or full refund, depending on the circumstances.
- Cancellation: If you wish to cancel a service before it has commenced, you are eligible for a full refund.
1.2 Non-Refundable Conditions
- Completed Services: Once a service has been fully delivered and accepted, refunds are generally not available. Exceptions may be made in cases where there is a clear issue with the quality or completion of the service.
- Change of Mind: Refunds are not provided if you change your mind after the service has begun.
- Late Requests: Requests for refunds made after 30 days from the date of purchase or service delivery will not be accepted.
2. Initiating a Refund Request
2.1 How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact Us: Email us at 19kcharles71@gmail.com with the subject line “Refund Request.”
- Provide Details: In your email, include your full name, contact information, the service purchased, the date of purchase, and a detailed explanation of why you are requesting a refund.
- Supporting Evidence: If your refund request is due to unsatisfactory service, please provide any supporting evidence or documentation that demonstrates the issue.
2.2 Review and Response
- Initial Response: We will acknowledge your refund request within 3 business days of receiving your email.
- Evaluation: Our team will evaluate your request and determine whether it meets the criteria outlined in this policy.
- Decision: You will be informed of our decision within 7 business days of our initial response. If approved, the refund will be processed as described below.
3. Refund Process
3.1 Refund Method
Refunds will be issued using the same method of payment that was used for the original transaction. If that method is unavailable, we will contact you to arrange an alternative method.
3.2 Processing Time
- Full Refunds: If you are eligible for a full refund, it will be processed within 10 business days from the date of approval.
- Partial Refunds: If a partial refund is approved, it will also be processed within 10 business days. The amount refunded will reflect the portion of the service that was unsatisfactory or uncompleted.
- Bank Processing Time: Please note that your bank or credit card company may take additional time to post the refund to your account.
4. Fees and Costs
4.1 Refund Fees
- No Refund Fees: We do not charge any fees for processing a refund. The full amount approved will be returned to you.
4.2 Additional Costs
- No Additional Costs: You will not incur any additional costs or fees when requesting a refund, except for any transaction fees originally charged by your bank or payment provider, which are non-refundable.
5. Customer Support
If you have any questions about our Refunds and Returns Policy, or need assistance with initiating a refund, please contact our customer support team:
Barakh Corporation
528 Lockwood Drive,
East Yaphank, New York, 11980
Email: 19kcharles71@gmail.com